Return, Refund & Cancellation Policy

1. Return & Exchange Eligibility

To be eligible for an exchange or refund on bridal or heirloom sarees, the following conditions must be satisfied:

• The return request must be raised within 7 calendar days from the date of courier delivery.
• The saree must remain unworn, unwashed, and free of perfumes or makeup stains.
• All original boutique tags, Silk Mark certification tags, and gold-foil brand seals must be intact.
• The accompanying unstitched blouse piece must not be detached, cut, or stitched.
• The saree must be repacked in its original boutique cloth wrap and outer packaging.

2. Items Not Eligible for Return

The following categories are non-returnable:

• Sarees customized with bespoke blouse tailoring, tassels, or fall-pico modifications executed on special request.
• Orders purchased under seasonal clearance, warehouse flash sales, or exhibition samples explicitly marked as non-returnable.
• Purchases completed via direct in-person inspection at our physical boutique counter POS.

3. How to Initiate a Return or Exchange

4. Refund Processing & Bank Timelines

Refunds are processed automatically via our Razorpay payment gateway to your original mode of payment:

• UPI / Google Pay / PhonePe: 24 to 48 hours.
• Credit Card / Debit Card: 5 to 7 working days (subject to issuing bank cycle).
• Net Banking: 3 to 5 business days.

5. Pre-Dispatch Order Cancellation

You may cancel your online order free of charge at any time before the parcel has been handed over to the courier (status: Processing or New). Once an airway bill (AWB) tracking number has been issued and dispatched, cancellation cannot be processed; you may initiate a return upon parcel arrival.